Nov 10, 2009

Nokia charger recall

Dear Nokia Customer,
Nokia has announced an exchange program for a limited number of Nokia-branded chargers manufactured by a third party supplier. We have determined that the plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket.

The affected chargers are those manufactured by BYD between June 15, 2009 and August 9, 2009 and with the following model types:

  • AC - 3U
  • AC - 3E
  • AC - 4U

You can identify the model type and the model number from the chargers as shown in the image below.

Nokia Charger Exchange Program

As per the Nokia India's statement in today's The Hindu ad, this charger has been sold with only one Nokia phone model in India i.e. Nokia 7210. To find out if your charger is eligible for replacement do the following steps.

Steps to identify if your charger is part of this free exchange programme

  1. Please identify your Nokia phone model number. If your phone is a Nokia 7210 Supernova purchased after June 15, 2009 then check the charger's model number printed on it.
  2. If the charger model number is AC - 3E, kindly follow any of the steps below;
    1. If you are an Indian Nokia customer please SMS CHG<space><27 digit series on the charger> and send to 55555.
      Eg. CHG 4419298272012123100;0675370 to 55555. You will get an SMS reply confirming if your charger is within the scope of this charger exchange programme.
    2. Please log on to http://chargerexchange.nokia.com and enter the model type and the 27 digit series on the charger to verify if your charger is within the scope of this charger exchange programme.
    3. Or kidly walk-in to your nearest Nokia Care Center or a Nokia Priority Dealership store to check if the charger is within the scope of this charger exchange programme.

How to exchange an identified charger?

If the charger is verified to be within the scope of this charger exchange programme, you can choose to exchange the identified charger either from:

  1. Your nearest Nokia Care Centre or
  2. Leave your contact details on http://chargerexchange.nokia.com and get the replacement charger shipped free of cost to your door step in exchange for your old one.

Nokia recommends consumers with identified chargers to stop using them and exchange them for a free replacement.

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